Noticeboard

TO HELP REDUCE THE POTENTIAL SPREAD OF INFECTION, WE ARE ADVISING ALL PATIENTS TO PHONE BEFORE COMING TO THE SURGERY. WHEN YOU RING YOU WILL BE ASKED SOME QUESTIONS TO DETERMINE YOUR CONDITION. THIS WILL ENABLE US TO TAKE THE APPROPRIATE COURSE OF ACTION AND PROTECT OUR STAFF AND VULNERABLE PATIENTS. IF WE ASK YOU TO ATTEND THE SURGERY, IT IS NOW MANDATORY TO WEAR A FACE COVERING.

 

COVID-19 (coronavirus)

If you have a high temperature, new continuous cough or loss of taste or smell, EVERYONE IN YOUR HOUSEHOLD MUST STAY AT HOME FOR 14 DAYS

Do not go to a GP surgery, pharmacy or hospital.

You can ring NHS 111 for information or advice and they will help you decide if you need to contact your GP.

Calling your GP directly is only necessary if you have:

• an existing health condition

• problems with your immune system

• very serious symptoms

If it is a medical emergency and you need to call an ambulance, dial 999 and inform the operator of your symptoms.

*For further information and self-isolation advice, visit www.pha.site/coronavirus

Public Health Agency, 12–22 Linenhall Street, Belfast BT2 8BS. www.publichealth.hscni.net

IF YOU ARE UNABLE TO ATTEND AN APPOINTMENT, PLEASE LET US KNOW

 

Thank you for your participation in our recent survey.  We are delighted to announce that 98% of patients surveyed are extremely likely or likely to recommend us.  We will endeavour to action any suggestions where possible.  Sincere thanks for all the kind comments.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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