IF YOU ARE UNABLE TO ATTEND AN APPOINTMENT, PLEASE LET US KNOW. In August 2024 there were 17 GP appointments and 83 treatment room/clinic appointments which were not kept by patients. The missed appointments with our nurses amounted to 16 hours and 20 minutes!

We will shortly be contacting patients who are eligible for an RSV vaccination.  Patients aged 75-80 may be eligible.  You will be contacted by SMS or letter when we are in a position to offer this vaccination.

Patients who are aged 65 and over as at 31st March 2024 are eligible for a Pneumococcal Vaccination. Also eligible are patients aged under 65 who have underlying health conditions.  For most patients this is a once only dose.  We are currently in the process of inviting eligible patients who will receive this invitation by text or letter. The text will be from "your GP surgery".

SHINGLES VACCINES: Eligible patients: aged 65 (as at 1st September 2023), Date of Birth: 02/09/57 to 01/09/58; patients who are aged 70 (as at 1st September 2023) Date of Birth: 02/09/52 to 01/09/53 and patients aged 50+ who are classed as Immunocompromised due to medication, treatment or medical condition. Patients aged 71-79 who have not previously been vaccinated, remain eligible for the vaccine. We have vaccines in stock if anyone eligible would like to receive one, please contact reception to arrange an appointment.

When requesting prescriptions, please remember that the surgery is closed weekends and Bank/Public holidays, therefore requests for repeat prescriptions will not be actioned until we re-open. You should allow at least 2 working days for processing of weekend requests, and up to 3 working days for requests made when the surgery is closed for longer than the weekend.

We have a Physiotherapist, Mental Health Practitioner and a Social Worker based in the practice who may be a first point of contact for patients.

The Department of Health has developed a “My Waiting Times NI” webpage. This is an information webpage hosted on the HSC website: https://online.hscni.net/my-waiting-times-ni/

Patients in Northern Ireland can access the current average waiting times for outpatient assessments for elective care services within each Trust. The webpage will be updated every month to ensure that users have access to timely, standardised waiting time information. FAQs have also been developed and linked on the webpage to improve the users’ experience and understanding of the information provided. 

We have recently implemented some changes in the way the practice operates.  Between 9am and 2pm daily (with the exception of Wednesday which will be 9am - 11.30am),we will deal with requests for routine appointments and patient enquiries. After this time we will only be accepting emergency calls, calls from other Healthcare Professionals, and providing test results.

Did you know if you are registered for online services,  you can request repeat prescriptions AND book GP appointments through our website?  Contact reception for further details.

We have introduced a text messaging service to contact patients, message will state "from your GP surgery".  If you do NOT want us to contact you by this method, please contact reception.

For everyday health conditions such as: Acne, Athlete's Foot, Diarrhoea, Haemorrhoids, Headlice, Groin Infection, Threadworms, Vaginal Thrush, Earwax, Mouth Ulcers, Oral Thrush, Scabies and Verrucae you can obtain advice and FREE treatment from your local pharmacy under the "Pharmacy First" scheme.  You do not need to contact the surgery.

For young people aged 11-19 a new Text-a-Nurse service has been launched. This is a secure, confidential and anonymous service which 11-19 years olds can contact for advice on: emotional health and wellbeing, stress and anxiety, self-harm, alcohol and drugs, body image, smoking, bullying, sexual health, Covid-19 related worry and general health issues. Service is available Monday - Friday, 9am - 5pm during both term time and school holidays. Contact number for Northern Trust area is: 07480 635 982

For information on Corona Virus, visit www.pha.site/coronavirus

Public Health Agency, 12–22 Linenhall Street, Belfast BT2 8BS. www.publichealth.hscni.net

IF YOU ARE UNABLE TO ATTEND AN APPOINTMENT, PLEASE LET US KNOW

Thank you for your participation in our recent survey.  We are delighted to announce that 98% of patients surveyed are extremely likely or likely to recommend us.  We will endeavour to action any suggestions where possible.  Sincere thanks for all the kind comments.